Boutique Service Crew Supervisor - Luxury Retail Leadership in Bali

Join Aesopica as a Boutique Service Crew Supervisor and lead a dynamic team in delivering best-in-class customer service across our luxury retail boutiques in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and beyond. This is your opportunity to shape the customer experience in Bali’s most sought-after destinations. As a Boutique Service Crew Supervisor, you’ll be the backbone of our retail operations, ensuring every interaction with our clients is seamless and memorable.

At Aesopica, we pride ourselves on creating an inclusive and supportive work environment. Our team is passionate about delivering exceptional service, and we’re looking for a leader who shares this vision. You’ll have the chance to develop your leadership skills while contributing to a company that values innovation, creativity, and sustainability.

In this role, you’ll be responsible for managing a team of service crew members, ensuring they are well-trained and motivated. You’ll oversee daily operations, from stock management to customer service, ensuring our boutiques run smoothly. This is a chance to make a real impact on the retail landscape in Bali, where luxury meets culture.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of service crew members, ensuring they receive ongoing training and development.
• Oversee daily retail operations, including stock control, sales, and customer service.
• Ensure all boutiques adhere to Aesopica’s high standards of customer service and product presentation.
• Coordinate with the retail manager to plan and execute promotions, events, and inventory management.
• Resolve customer complaints and escalate issues as necessary.
• Monitor and report on team performance, sales, and customer satisfaction.
• Ensure compliance with health and safety regulations.
• Contribute to the overall success of Aesopica’s retail strategy in Bali.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in retail management or a similar role in a luxury or high-end retail environment.
• Proven track record of leading and motivating a team to achieve sales targets and exceptional customer service standards.
• Strong knowledge of retail operations, including inventory management, sales techniques, and customer service.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and customers.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia.
• Experience with retail management software such as Lightspeed or similar.
• Certification in customer service or retail management is a plus.

🛠️ Keahlian

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