Lead Front Desk Receptionist

Web Port Abadi · 📍 Mempawah · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 20.000.000 – Rp 26.000.000 per month
Web Port Abadi is seeking a highly organized and customer-focused Lead Front Desk Receptionist to manage our reception area and ensure a seamless guest experience. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and the ability to work in a fast-paced environment. This role is perfect for someone looking to take on a leadership position within our team.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests arriving at the reception desk with a warm and professional manner.,Handle incoming and outgoing calls, emails, and messages, and direct them to the appropriate department.,Manage the reception area, ensuring it is clean, organized, and welcoming to all guests.,Assist with the check-in and check-out process, including verifying guest information and issuing keys or room cards.,Coordinate with other departments to ensure smooth operations and resolve any guest concerns or issues.,Maintain accurate and up-to-date records of guest information and reservations.,Lead and supervise junior receptionists, providing guidance and support as needed.,Promote the hotel's services and facilities to guests, and assist with booking and reservations.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in a front desk receptionist role, with a leadership position preferred.,Strong communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.,Excellent organizational skills, with the ability to manage a high volume of work in a fast-paced environment.,Proficiency in using computer systems and software, including reservation systems and guest management software.,Familiarity with local laws and regulations related to hospitality and tourism.,Ability to work well under pressure and meet tight deadlines.,Bachelor's degree in Hospitality, Tourism, or a related field preferred.,Fluency in English and Bahasa Indonesia is a plus.

🛠️ Keahlian

Leadership and team managementCustomer service and guest relationsMultitasking and time managementProblem-solving and conflict resolutionAttention to detail and accuracyBasic computer skills and software proficiency
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