Guest Relations Officer (GRO) - Customer Experience Specialist

Join PT Taru Martani as a Guest Relations Officer (GRO) and become the face of exceptional customer service in the heart of Yogyakarta’s thriving hospitality industry. In this pivotal role, you will cultivate meaningful relationships with guests, ensuring their stay is memorable and seamless. Leveraging your expertise in customer experience, you’ll handle inquiries, resolve issues, and exceed guest expectations using cutting-edge tools like CRM systems and guest feedback platforms.

PT Taru Martani is a renowned name in the hospitality sector, known for its commitment to excellence and guest satisfaction. With a strong presence in Yogyakarta, we offer a dynamic work environment where your skills and dedication will be recognized and rewarded. This role is perfect for someone with a passion for hospitality and a desire to make a difference in the lives of our guests.

As a Guest Relations Officer (GRO), you will be the first point of contact for our guests, ensuring their needs are met with a smile. You’ll work closely with our team to deliver outstanding service, from check-in to check-out, and everything in between. This is an opportunity to grow your career in a supportive and innovative company that values its employees.

📋 Tanggung Jawab Pekerjaan

• Manage guest inquiries and reservations, ensuring a smooth and efficient process.
• Resolve guest complaints and issues promptly and professionally.
• Provide exceptional customer service, exceeding guest expectations.
• Utilize CRM systems and guest feedback platforms to track and improve service quality.
• Collaborate with the hotel team to ensure seamless guest experiences.
• Conduct regular guest satisfaction surveys to gather feedback and implement improvements.
• Stay updated with industry trends and best practices in customer service.
• Ensure compliance with hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the hospitality industry.
• Proven ability to handle guest inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using CRM systems and guest feedback platforms.
• Familiarity with hotel operations and procedures.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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