Customer Service Call Centre Representative

Join Raditya Anugerah Medika, a leading healthcare provider in Bali, as a Customer Service Call Centre Representative. In this role, you will be the first point of contact for patients, ensuring they receive exceptional service while managing appointments, inquiries, and complaints. With a growing patient base and a commitment to excellence, this is your opportunity to make a meaningful impact in the healthcare industry.

Every day, you'll use tools like Zoho CRM and Freshdesk to handle calls efficiently, resolve issues promptly, and maintain a high level of customer satisfaction. Whether you're a seasoned professional or just starting your career, Raditya Anugerah Medika offers a supportive environment where your skills and dedication are valued.

Based in the vibrant city of Kuta, you'll be part of a dynamic team that thrives on innovation and collaboration. Join us and be the voice that connects our patients to the care they need.

📋 Tanggung Jawab Pekerjaan

• Answer and direct incoming calls from patients, ensuring clear communication and professionalism.
• Schedule and manage patient appointments using Zoho CRM and other internal systems.
• Resolve patient inquiries and complaints promptly and courteously.
• Maintain accurate records of all call interactions and patient information.
• Collaborate with the medical team to provide accurate and up-to-date information.
• Monitor and improve call centre performance metrics.
• Adhere to company policies and procedures, including data privacy and security.
• Stay updated with the latest healthcare practices and technologies.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a healthcare setting.
• Proficient in using Zoho CRM and other call centre software.
• Excellent communication skills, both verbal and written, in Indonesian.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Familiarity with healthcare terminology and practices.
• Bachelor's degree in a related field is a plus.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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